E. Hyytiä, Last in Line, Operations Research Letters, vol. 47, no. 2, pp. 140-145, 2019.

Abstract: Queueing is a common praxis in banks, hospitals and transportation, just to name a few. One common performance metric is the mean sojourn time. However, humans experience waiting time in a more complex manner -- they dislike being the last in line. We study queueing systems subject to such a cost structure. For the single M/G/1 queue, we derive the corresponding mean costs, value functions and admission costs, which are then applied to route customers to parallel servers.

Links: DOI (pdf)

BibTeX entry:

  title = {Last in Line},
  author = {Esa Hyyti{\"a}},
  journal = {Operations Research Letters},
  volume = {47},
  number = {2},
  pages = {140--145},
  year = {2019},
  doiopt = {10.1016/j.orl.2019.02.001},
  keywords = {Queueing, Last-place aversion, M/G/1, Dispatching, MDP},